Formware 1.0.2.8 doesn't start

#1

I’ve install the latest version of formware 3d slicer and when I try to start the program the following message appears and doesn’t work.

Firma con problemas:
Nombre del evento de problema: CLR20r3
Firma del problema 01: program.exe
Firma del problema 02: 1.0.2.8
Firma del problema 03: 5ea008c1
Firma del problema 04: System.Drawing
Firma del problema 05: 4.0.30319.18408
Firma del problema 06: 52311178
Firma del problema 07: 67f
Firma del problema 08: 70
Firma del problema 09: System.ArgumentException
Versión del sistema operativo: 6.1.7601.2.1.0.256.1
Id. de configuración regional: 3082
Información adicional 1: 1ae5
Información adicional 2: 1ae5fd75960c0f5cff3ff14b89a127d7
Información adicional 3: b1a7
Información adicional 4: b1a7a8e0b302c4de2bc94c0dc6215c4f

#2

Strange; haven’t seen this before. Can you provide a screenshot? or more description of what happens?

#3

20200505_153122
20200505_153122.jpg3264x2448 3.14 MB

The program doesn’t start and shows me that message.

#4

20200505_155742
20200505_155742.jpg3264x2448 4.11 MB

These are my pc specs.

#5

Can you verify that you have .NET framework 4 installed?
check i.e. here: https://stackoverflow.com/questions/5701767/windows-application-has-stopped-working-event-name-clr20r3

#6

20200506_111017
20200506_111017.jpg3264x2448 3.68 MB

This is my .NET framework version.

#7

This is most probably a .NET framework error.
And not an error inside the software (otherwise the software error box in blue would show up asking you to report the error).

If i google your error message I don’t find a clear answer but a lot of other software where users also had this problem ocassionally.

I would suggest first re installing the .net framework. Perhaps version 4.8; that should be still possible on windows7.

Let me know if upgrading the .net framework solves it.
Have you also updated your pc with updates regularly?

#8

Perhaps an add to that. It’s strange the the message says CLR2.0; which is the Common Language Runtime 2.0 and used for .NET version up to 3.5

If it was running on the correct 4.0+ version it would say CLR4.0
So something can be wrong with the .NET installation?

perhaps also something to try is downloading our latest release 1.0.2.9 see if it makes a difference.
I just retested that version on a Win7 pc without trouble.